Policies

Store Policies

1. Shipping Policy

Processing Time: Orders are processed within 1-3 business days.

Shipping Time: Delivery typically takes 5-7 business days within the continental US. International shipping times may vary.

Shipping Rates: Calculated at checkout based on order size and destination. Free shipping on orders over $75.

2. Return & Exchange Policy

Eligibility: Items must be returned or exchanged within 30 days of purchase in original, unused condition.

Process: Contact our customer service team to initiate a return or exchange. Include your order number and reason for return.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Policy

Eligibility: Refunds are issued for returned items that meet our return policy criteria.

Processing Time: Refunds are processed within 7 business days of receiving the returned item.

Refund Method: Refunds are issued to the original payment method.

4. Privacy Policy

Data Collection: We collect personal information such as name, address, and payment details to process orders.

Data Use: Information is used to fulfill orders, provide customer service, and improve our services.

Data Protection: We implement secure measures to protect your personal information.

5. Terms of Service

Agreement: By using our website and placing an order, you agree to our store policies and terms of service.

Changes: We reserve the right to update our policies at any time without prior notice.

6. Customer Service

Contact: Reach us via email at Natalie@shopmagnola.com for any inquiries or assistance.